Privacy Policy

1. Introduction

ClearBG.ai (the “Service”) is operated by us and provides AI-powered image background removal, batch processing, API access, and related account and credit features. We take your privacy seriously. This policy explains how we collect, use, store, and protect personal information when you use our website, APIs, and related features.

By using the Service, you acknowledge that you have read and agree to this policy. If you do not agree, please stop using the Service.

2. Information we collect

• Account information: Information you provide when registering or signing in, such as email address and display name. If you use a third-party login (e.g. Google), we receive basic profile data from that provider as authorized by you (e.g. email, avatar).
• Content you upload: Image files you submit through the web app or API to use our background-removal features. This content is used to produce outputs (e.g. transparent PNGs) and is handled and retained as described in this policy.
• Technical data and logs: Such as browser type, approximate region, access times, request paths, and error or performance logs, to secure the Service, troubleshoot issues, and improve the product. We may use cookies or similar technologies to maintain sessions and preferences.
• Transactions and credits: Records related to plans, credit purchases, orders, and payments (typically excluding full payment-card numbers; payments are processed by compliant payment partners).
• API and usage data: If you use an API key or programmatic access, we log identifiers and usage data needed for authentication, billing, and abuse prevention.

3. How we use information

• Create and maintain your account, sign-in, and identity checks;
• Process images and return results to you;
• Manage credits, subscriptions, orders, and support communications;
• Detect abuse, fraud, or automated attacks, and apply rate limits and security controls;
• Comply with legal obligations or respond to lawful requests from authorities;
• Where permitted by law or with your consent, analyze and improve the Service, preferably using aggregated or de-identified data.

4. Image processing and retention

Images you upload are transmitted to our backend infrastructure for processing. After processing, we may retain or delete them for a reasonable period based on system design and operations. We do not use your original images for unrelated purposes (such as public display or sale to third parties) without your consent. If we offer optional features (for example, saving a processing history), we will describe them in the product and obtain your consent where required.

Do not upload content you have no right to process, including others’ likenesses without authorization, confidential information, or illegal material. You are responsible for the legality of what you upload.

5. Sharing and processors

We may use subprocessors such as cloud hosting, CDNs, email delivery, payments, and risk controls, bound by contract to confidentiality and security obligations consistent with this policy. We do not sell your personal information to third parties, except as follows:

• With your explicit consent;
• Where required by law or by competent courts or regulators;
• In connection with a merger, acquisition, or asset sale, where we require the successor to honor this policy.

6. International transfers

Your information may be stored or processed in countries other than where you live. We take appropriate safeguards (such as contractual clauses and security assessments) to protect your data.

7. Your rights

Subject to applicable law, you may request access, correction, or deletion of personal information associated with your account, or restrict or object to certain processing. You may withdraw consent to marketing communications through your settings or by contacting us. To delete your account, use our support channels; after deletion, we will erase or anonymize related information within a reasonable time, except where the law requires retention.

8. Children

The Service is intended for adults. If you are a minor, use it only with a parent or guardian’s guidance. We do not knowingly collect personal information from children below the legal age of consent; if we learn that we have, we will delete it promptly.

9. Security

We use reasonable technical and organizational measures to protect data, but no internet transmission is perfectly secure. Keep your password and API keys confidential and do not share them with others.

10. Changes to this policy

We may update this policy from time to time. For material changes, we will provide notice on the website or through in-product messages. The updated policy takes effect when posted; continued use of the Service after the effective date constitutes acceptance of the revised policy.

11. Contact us

If you have questions, complaints, or requests regarding this policy or your personal information, please contact us using the methods published on this website. We will respond within a reasonable time.